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Refund policy

Effective date: [Effective date — required]

Draft — not yet valid for launch

This policy needs legal review and these business details before Livingstudio accepts payments:

  • Support email (NEXT_PUBLIC_SUPPORT_EMAIL)
  • Legal company name (NEXT_PUBLIC_LEGAL_COMPANY_NAME)
  • Registered address (NEXT_PUBLIC_LEGAL_COMPANY_ADDRESS)
  • Governing law region (NEXT_PUBLIC_LEGAL_GOVERNING_REGION)
  • Policy effective date (NEXT_PUBLIC_POLICY_EFFECTIVE_DATE)

Failed generations

If we can't deliver a result — the model fails, times out, or the result is blocked by safety checks — the credits held for it are returned to your balance automatically. That's a credit return, not a card refund.

Results you don't like

Delivered results use real model capacity, so credits aren't returned just because a result wasn't what you hoped for. If a result is clearly broken (blank, corrupted, or obviously not what the settings asked for), use “Report a problem” and we'll review it.

Plans

  • Cancel any time from Billing; you keep your plan until the end of the paid period and aren't charged again.
  • Partial-period refunds aren't given automatically. Contact support within 14 days of a charge if something went wrong and we'll look at it.

Credit packs and auto-refill

Unused packs, including packs bought by auto-refill, can be refunded within 14 days of purchase if none of their credits were used. If some were used, we refund the unused share and remove those credits.

Where the law gives you more

Nothing here limits rights you have under consumer law where you live.

How to ask

Contact [Support email — required] or use the help page with the date of the charge.